Returns Policy

DELIVERY

embracelife delivers to destinations within the Republic of South Africa only.

Subject to availability and receipt of payment, orders will be processed within one working day. All orders are dispatched via the Post Office or courier.  A delivery being delayed is not ground for return or refund.

You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

Undelivered packages: If your products are returned to us undelivered, embracelife cannot refund shipping and handling.

 

PRODUCT AVAILABILITY

We will always aim to keep our stock at a good level. However, through unforeseen circumstances, we cannot guarantee that a particular product will always be available. If we are unable to supply a product, we will contact you with options.  If you choose to remove the product from your order rather than wait for availability, you will not be charged for it and we will refund or credit your account with the amount debited by us.

All offers are available while stocks last.

 

RETURNING PRODUCTS

Please check the delivered products as soon as possible on receipt and report it within one working day to embracelife as we will not cover any subsequent loss or destruction.  We will in most cases then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.  If we need to evaluate the situation before refunding or replacing the product, we would require of you to return the damaged or broken product to us within 5 working days.  If the goods are then damaged or broken in a way that could be linked to production, storage, packaging, transport or delivery and we agree that it was not damaged after delivery, we will proceed with replacing the product or refunding you in full.  We will also refund you the cost of the return delivery.

Refunds will be made via electronic funds transfer (eft) or directly to the credit card used to place the original order within 30 days or earlier depending on how soon we are given the opportunity to inspect the returned item.

Returns beyond 5 working days: For help with unsatisfactory deliveries later than 5 days after receiving them please email us for more information.

Any other situation related to returning products will be at our discretion.

 

CANCELLATION OF ORDERS

The provision of goods and services by embracelife is subject to availability. In case of unavailability, embracelife will contact you with options.

An order can be cancelled if payment for the order has not yet been made by the customer.  Once payment has been made, the order can only be cancelled before the order has been dispatched by embracelife.

embracelife may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled by us, any payment made for the products will be refunded in full.

 

AGREEMENT OF SALE

An agreement of sale between embracelife and a customer is only valid once payment has been made and the company receives proof of payment.  Up until this point all goods remain the property of embracelife.

 

PAYMENT

Payment is accepted by means of Visa, Mastercard, instant eft and electronic funds transfer (eft).  The account details will be provided during the checkout process.  Credit card transactions will be acquired for embracelife via Payfast who use the strictest forms of encryption and top security.

No credit card details are stored on our website.  Credit card details are entered by the customer on the Payfast website for every transaction.